Do BZOO glasses require prescription lenses?

No. BZOO smart glasses come with non-prescription lenses by default. Some models may support prescription lens replacement - please check the product page for details.

How do I know if the glasses will fit me?

Each BZOO model includes exact frame measurements on the product page. If you already own glasses that fit well, compare those measurements to determine the best fit.

You can also reference our Size Guide to help understand frame measurements.

Are BZOO glasses one size fits all?

BZOO glasses are designed for a comfortable, unisex fit, but sizing varies by model. Fit depends on face shape and personal preference, so always refer to the measurements listed on the product page.

Are the glasses comfortable for all-day wear?

Yes. BZOO frames are designed to be lightweight and balanced for extended daily use, including work, commuting, and casual activities.

Can I wear BZOO glasses outdoors?

Yes. Models with tinted or UV-protective lenses are suitable for outdoor use. Always check the product description for lens type and protection level.

Do the glasses leak sound to people nearby?

BZOO smart glasses use directional audio technology to minimize sound leakage. However, at higher volumes, some sound may be audible in very quiet environments.

Are BZOO glasses water-resistant?

BZOO glasses are designed for everyday use and can handle light splashes or sweat, but they are not waterproof. Avoid submerging them in water.

Where do you ship?

We currently ship to addresses within the United States. International shipping may be added in the future.

How long does shipping take?

Orders are typically processed within 2–3 business days.
Standard U.S. shipping usually takes 5-7 business days after processing.

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Can I change or cancel my order after placing it?

If your order has not yet shipped, we may be able to make changes.
Please contact us as soon as possible at support@bzoos.com with your order number.

What happens if my package is delayed or lost?

If your order appears delayed or goes missing, please contact our support team and we’ll assist you promptly.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

To start a return, contact us at support@bzoos.com with your order number.

Are return shipping costs covered?

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

When will I receive my refund?

Refunds are issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on your bank.

Do BZOO glasses come with a warranty?

Yes. BZOO smart glasses include a limited manufacturer’s warranty covering defects in materials and workmanship under normal use.

What is not covered under the warranty?

The warranty does not cover:

Accidental damage

Water damage

Normal wear and tear

Unauthorized modifications or repairs

What should I do if my glasses arrive damaged or defective?

If your item arrives damaged or defective, contact us immediately at support@bzoos.com with photos of the issue and your order number. We’ll make it right.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other payment methods shown at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment providers. BZOO does not store your full payment details.

Will I be charged sales tax?

Sales tax is applied at checkout where required by law. For California orders, sales tax is calculated based on your shipping address.

Why does sales tax vary by location?

Sales tax rates vary by state and local jurisdiction. The final tax amount is calculated automatically at checkout based on your delivery address.

Can I get a copy of my receipt or invoice?

Yes. An order receipt is emailed to you after purchase. If you need an additional copy, contact us at support@bzoos.com.

How can I contact BZOO support?

You can reach our support team by email at support@bzoos.com. We aim to respond within 1-2 business days.

What information should I include when contacting support?

To help us assist you quickly, please include:

Your order number (if applicable)

A brief description of your issue

Photos, if reporting a defect or damage

Do you offer phone or live chat support?

At this time, we provide support primarily via email to ensure accurate and timely assistance. Additional support options may be added in the future.

Where is BZOO based?

BZOO is a U.S.-based brand. Orders are shipped from within the United States.

Do you have a Size Guide or additional product information?

Yes. You can find sizing and fit details on each product page, as well as on our Size Guide page.

What makes BZOO smart glasses different from regular sunglasses?

BZOO smart glasses combine UV protection eyewear with built-in Bluetooth audio, AI voice assistant, and camera functionality. This allows you to listen to music, take calls, capture photos, and use smart features hands-free while maintaining full awareness of your surroundings.

Do BZOO glasses provide UV protection?

Yes. Many BZOO models include UV400 protection lenses that block harmful UVA and UVB rays, making them suitable for outdoor use. Always check the specific lens type listed on the product page.

Are BZOO glasses compatible with iPhone and Android devices?

Yes. BZOO smart glasses are fully compatible with both iOS and Android devices using standard Bluetooth connectivity.

Can I listen to music and take calls with BZOO glasses?

Yes. BZOO glasses feature built-in open-ear speakers and microphone, allowing you to listen to music, answer calls, and use voice assistants without blocking your ears.

Do BZOO glasses support voice assistants?

Yes. BZOO smart glasses support voice assistants such as Siri and Google Assistant, allowing hands-free control of your device.

Do BZOO glasses have a camera?

Some models include a built-in HD camera for capturing photos and videos hands-free. Camera availability and specifications vary by model.

How long does the battery last?
Battery life varies by usage and model, but most BZOO glasses are designed to last a full day with normal use. Charging times and battery specifications are listed on each product page.

Are BZOO glasses a replacement for headphones?
BZOO glasses provide an alternative to traditional headphones using open-ear audio technology. This allows you to enjoy audio while remaining aware of your surroundings, making them ideal for commuting, working, and outdoor activities.

Where can I buy BZOO smart glasses?

BZOO smart glasses can be purchased directly from our official website at https://bzoos.com and through authorized retail partners such as Amazon.

Are BZOO products available internationally?

Currently, orders are shipped within the United States. International availability may expand in the future.

Who are BZOO smart glasses designed for?

BZOO smart glasses are designed for everyday use, including commuting, working, travel, outdoor activities, and hands-free communication.

Can I use BZOO glasses for work and daily activities?

Yes. BZOO glasses are designed to integrate seamlessly into daily life, providing convenient access to audio, calls, and smart features without interrupting your routine.